Privacy policy

Solid Stream Oy website customer register privacy policy

According to the GDPR, the controller has the obligation to inform data subjects in a clear manner. This notice fulfils that obligation.


Solid Stream Oy

Contact details:

Lehtovuorenkatu 9 A 4, 00390, Helsinki

Contact details for matters concerning the register:

Solid Stream Oy

Panu Somerma

Lehtovuorenkatu 9 A 4, 00390, Helsinki

044 271 6862

Registered at

The register includes customers and potential customers who have submitted a contact form on the website.

Grounds for and purposes of keeping the register

Personal data is processed on the basis of a customer relationship or separate consent.

Personal data is processed only for predefined purposes, which are to manage the customer relationship and to inform you about our services.

The register contains the following information:

  • Name
  • e-mail address
  • phone number

Right of the data subject

The data subject has the following rights, the exercise of which must be requested at the address given in point 1.

Right of review

The data subject may verify the personal data we have stored by sending a verification request to the address given in point 1.

Right to rectification

The data subject may request the rectification of inaccurate or incomplete data concerning him or her.

Right to object

The data subject may object to the processing of personal data if he or she feels that the personal data have been processed unlawfully.

Direct marketing ban

The data subject has the right to object to the use of the data for direct marketing.

Right of withdrawal

The data subject has the right to request the erasure of data if the processing is not necessary. We will process the request for erasure, after which we will either delete the data or provide a reasoned justification why the data cannot be deleted.

Please note that the controller may have a legal or other right not to delete the requested data. The controller is obliged to keep the accounting records for the period specified in the Accounting Act (Chapter 2, Section 10) (10 years). Therefore, accounting records cannot be deleted before the expiry of this period.

Withdrawal of consent

If the processing of personal data concerning the data subject is based solely on consent and not, for example, on customer or membership, the data subject may withdraw consent.

The data subject can appeal the decision to the Data Protection Ombudsman

The data subject has the right to request that we restrict the processing of the disputed data until the matter is resolved.

Right of appeal

Data subjects have the right to lodge a complaint with the Data Protection Ombudsman if they feel that we are in breach of applicable data protection legislation when we process their personal data.

Contact details of the Data Protection Ombudsman:

Regular sources of information

As a rule, personal data is obtained from the customer himself when he sends the contact form.

Regular data disclosures

As a rule, the information in the customer register will not be disclosed for marketing purposes outside Solid Stream Oy.

Duration of processing

As a general rule, personal data will be processed for as long as the customer relationship is in force or the request for contact has been processed.

Processors of personal data

Personal data are processed only by the controller and its employees.

Transferring data outside the EU

The personal data contained in the register will not be transferred outside the EU or the European Economic Area.

Automated decision making and profiling

We do not use the information for automated decision-making or profiling.